Information We Collect
When you contact us for water damage restoration, we collect information you give us directly. This includes your name, phone number, email address, property address, and details about the water damage you're facing.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time you spend on our site. We use cookies and similar tools to gather this data.
How We Use Information
We use your contact details to respond to your request, schedule service, and keep you updated on the work we're doing. Your property address helps our technicians find you quickly and bring the right equipment.
We also use your information to improve our services, send you important updates about your project, and-if you opt in-share occasional tips or promotions. We never sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you use our site. Cookies are small text files stored on your device. They help us load pages faster and see which content is most helpful.
You can turn off cookies in your browser settings. If you do, some parts of our site may not work as well, but you can still call us for service.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, clicks, and referral sources. They don't identify you personally.
We may also use third-party services for scheduling, chat, or customer reviews. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We share your information only when needed to complete your service. For example, we may share your address with a subcontractor or supplier who helps with your restoration. They are required to keep your information confidential.
We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer. We never sell or rent your personal information to marketers.
Data Retention
We keep your personal information for as long as needed to provide services and meet legal obligations. For active customers, we retain project records for at least three years after the work is complete.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers, encryption, and limiting access to only those who need it to serve you.
No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us.
User Rights
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also opt out of marketing communications at any time.
To exercise these rights, just call or email us using the contact details below. We'll respond promptly and help you with your request.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page and change the effective date at the top. We encourage you to review it periodically.
Your continued use of our website or services after changes means you accept the updated policy.